Ascend to Bali
Terms & Conditions
This page includes both the Terms & Conditions and the Refund & Cancellation Policy for Ascend to Bali services, events, and programs.
Part A — Terms & Conditions
1. About these terms
These terms govern your use of ascendtobali.com and any paid service, session, event, or program booked through this site ("the Services"), offered by Ascend to Bali, based in Bali, Indonesia. By booking or paying for a Service, you agree to these terms.
2. The services
Ascend to Bali provides curated introductions, strategy sessions, events, dinners, and community programs for founders and operators, as described on the Services page. Each Service is described individually, including its price, format, and what is included, before payment.
3. Payment
Prices are listed in US dollars unless stated otherwise. Payment is due in full through the payment method presented at checkout to confirm your booking. A booking is only confirmed once payment is received.
4. Delivery of services
Sessions and introductions are personalised and depend on mutual scheduling and your own participation. Where a Service states a specific guarantee (for example, a number of introductions within a set number of days), that guarantee is fulfilled as described on the relevant Service page.
5. Cancellations and refunds
Cancellation, rescheduling, and refund terms are set out below in the Refund & Cancellation Policy, which forms part of these terms.
6. Eligibility and conduct
Some Services are application based or by invitation. Ascend to Bali may decline or discontinue a Service for any prospective or existing client. Introductions and connections made through the Services are for genuine business relationships, not for mass solicitation or unsolicited marketing.
7. Confidentiality
Details shared during a session, and the identity of anyone introduced to you, are treated as confidential and should not be shared or used outside the purpose they were given for.
8. Limitation of liability
Ascend to Bali provides strategic guidance and facilitates introductions. Except where a specific guarantee is stated on a Service page, Ascend to Bali does not guarantee particular business, financial, or personal outcomes from any Service.
9. Governing law and disputes
These terms are governed by the laws of the Republic of Indonesia, including Law No. 8 of 1999 on Consumer Protection and Government Regulation No. 80 of 2019 on Trading Through Electronic Systems. Any dispute will first be addressed directly between the parties. If it cannot be resolved this way, it may be brought before Indonesia’s Consumer Dispute Settlement Body (BPSK) or the competent court in Bali, Indonesia, as provided by applicable law.
10. Changes to these terms
These terms may be updated from time to time. The version published on this page at the time of your booking applies to that booking.
11. Contact
Questions about these terms can be sent to marina@ascendtobali.com or via WhatsApp at +62 821 4607 9766.
Part B — Refund & Cancellation Policy
1. Session and program fees
Fees for private sessions and programs (such as the Network Accelerator) are final once your booking is confirmed and paid. This is because each booking reserves limited, personalised time and holds a spot that could otherwise be offered to someone else.
2. Where a service includes a guarantee
If a Service page states a specific guarantee (for example, warm introductions within a set number of days), that guarantee is your remedy if it is not met: Ascend to Bali will continue working with you at no additional cost until it is delivered. This applies instead of, not in addition to, a cash refund.
3. Rescheduling
You may reschedule a booked session with at least 48 hours notice, sent by WhatsApp or email. Requests made with less than 48 hours notice may result in the booking being forfeited.
4. If Ascend to Bali cannot deliver the service
If Ascend to Bali is unable to provide a paid Service at all (for example, a program is cancelled before it takes place), a full refund will be issued to the original payment method within 14 business days.
5. Events and dinners
Tickets to events and dinners are non-refundable within 7 days of the event date. A ticket may be transferred to another guest at any time before the event by notifying Ascend to Bali in advance.
6. How to request a refund or rescheduling
Send your request, along with your name and booking details, to marina@ascendtobali.com or via WhatsApp at +62 821 4607 9766. Requests are reviewed and responded to within 3 business days.
7. Disputes
If a refund or cancellation request cannot be resolved directly, it may be brought before Indonesia’s Consumer Dispute Settlement Body (BPSK) or the competent court in Bali, Indonesia, in line with Law No. 8 of 1999 on Consumer Protection.