Ascend to Bali
Refund & Cancellation Policy
1. Session and program fees
Fees for private sessions and programs (such as the Network Accelerator) are final once your booking is confirmed and paid. This is because each booking reserves limited, personalised time and holds a spot that could otherwise be offered to someone else.
2. Where a service includes a guarantee
If a Service page states a specific guarantee (for example, warm introductions within a set number of days), that guarantee is your remedy if it is not met: Ascend to Bali will continue working with you at no additional cost until it is delivered. This applies instead of, not in addition to, a cash refund.
3. Rescheduling
You may reschedule a booked session with at least 48 hours notice, sent by WhatsApp or email. Requests made with less than 48 hours notice may result in the booking being forfeited.
4. If Ascend to Bali cannot deliver the service
If Ascend to Bali is unable to provide a paid Service at all (for example, a program is cancelled before it takes place), a full refund will be issued to the original payment method within 14 business days.
5. Events and dinners
Tickets to events and dinners are non-refundable within 7 days of the event date. A ticket may be transferred to another guest at any time before the event by notifying Ascend to Bali in advance.
6. How to request a refund or rescheduling
Send your request, along with your name and booking details, to marina@ascendtobali.com or via WhatsApp at +62 821 4607 9766. Requests are reviewed and responded to within 3 business days.
7. Disputes
If a refund or cancellation request cannot be resolved directly, it may be brought before Indonesia’s Consumer Dispute Settlement Body (BPSK) or the competent court in Bali, Indonesia, in line with Law No. 8 of 1999 on Consumer Protection.